Transport tickets one stop shop at interchanges

A physical point of sale for transport tickets from different transport networks and for every mode of transport present at the interchange makes life easier for users.

A point of sale for travel tickets or passes in a multimode interchange can take various forms, from the simplest to the most complex installation.

1- Physical point of sale for a transport network at the interchange

A transport network offers the traveller the sale of its own tickets and passes or for other networks through combined fees at a physical point of sale at the interchange.

Prior requirement: governance and a common organisation through partnership agreements signed between the operators.

2-“Pooled” physical point of sale between several transport networks

Several transport networks are brought together at a common physical point of sale at the interchange through adjacent counters. Each network offers its own tickets and passes to the customer.

Prior requirements:

–          Governance and a common organisation through partnership agreements signed between the operators.

–          Placing the equipment and human components of each network into this common space.

–          Placing the ticketing system of each entity into the common space.

3-“Single” physical point of sale (single counter)

A single counter and pooled staff offer the sale of transport tickets and passes for various modes and different transport operators accessible at an interchange.

This involves a fully multimodal agency equipped with a common sales system.

Prior requirements:

–          A prior policy agreement (charter, convention) on pooling of resources (key for the distribution of revenues)

–          Governance and a common organisation through partnership agreements signed between the operators

–          Pricing integration (common pricing in the same network or between several networks)

–          A system capable of managing different tickets and passes (by mileage or by zones crossed)

These single physical points of sale must be located at intersections in interchanges where they will be most readily accessible to travellers.

The more an interchange has multimodal characteristics, the bigger it is and the more frequented it is, the more it will make sense to pool a space.

According to the type of point of sale (presented above), implementation will be more or less complex.


NODES strategic objectiveContribution
Enhance accessibility and integration ++
Enhance intermodality ++
Enhance liveability +
Increase safety and security conditions 0
Increase economic viability and costs efficiency ++
Stimulate local economy 0
Increase environmental efficiency 0
Increase energy efficiency 0

Good practice

Application in NODES sites:

This tool has been evaluated by the NODES site of Budapest.

Demonstration results in Budapest show that one-stop shops for transport tickets at interchanges are useful and a tool to be recommended. In particular, if the time required by preliminary discussions and signing the partnership agreements is taken into account, the physical implementation itself is relatively simple.


Potential interchange performance improvement

Common sales spaces within multimodal interchanges help to make them more efficient as they allow intermodality, integration, accessibility and liveability to be improved.

Quality of service and the traveller’s experience are improved through a simplified purchasing process of transport tickets and passes and a more accessible location.

Moreover, a physical service to accompany users allows them to be better informed, reduces anxiety felt when moving around and helps them to reach their point of destination efficiently, comfortably and safely.

Finally, this allows for the improved movement of passengers, sharing costs (premises and human resources) and enhanced user satisfaction and benefits for the interchange manager.


Resources

–          Cost indications relating to use of the tool  

Purchase/rental of space

Staff salaries

Training of pooled staff on the shared ticketing system

Adaptation / Installation / Upgrading the shared ticketing system (major cost)

–          Other resources needed to use the tool    

None

–           Possible additional costs generated by use of the tool

Policy agreement / Prior partnership (time spent)

–          Distribution of costs between interchange stakeholders

Distribution of costs between interchange stakeholders according to partnerships and negotiation

References

Tisséo-SMTC – Public Transport Authority of Toulouse urban area (France)

Webpage dedicated to Tisséo-SMTC agencies:

http://www.tisseo.fr/les-tarifs/revendeurs

 

CUB – Public Transport Authority of Bordeaux urban area (France)

CUB “Modalis” service (enabling users to get information, to orient themselves and to anticipate their travel) brochure on ticketing fares in the Bordeaux urban area:

http://www.lacub.fr/sites/default/files/PDF/presse/cp/2013/07-juillet/mouvable-Plaquette-Modalis.pdf