Consultation process of PRM for interchanges’ accessibility assessment

As the best experts on problems relating to the travel of disabled people are disabled themselves, one must discuss their needs with them and look into the different types of disability and possible technical solutions that can make travelling easier for all at a multimodal interchange.

These solutions are to be implemented once they have been tested by the passengers concerned.

Consultation can take place within an in-house body of the transport organising authority. This body would be made up of members of associations that represent all disabilities and is chaired by the transport organising authority. The consultation consists of inviting all the stakeholders to exchange views, allowing all points of view to be expressed. The consultation body facilitates collaboration with the representatives of disabled customers, but also with other user representatives, who can also join the meetings.

Even though the ttransport organisation authority can take the final decision, it is bound to take the results of consultation into consideration.

How does this body operate? Associations of disabled people are invited to take part in the meeting during which issues requiring decisions will be examined.

In some instances, on-site prototypes will be created in order to test the proposed technical solutions. If wear tests on equipment are necessary, a second meeting will be organised to assess the testing results.

Following these tests, the transport organisation authority will be in possession of a set of data enabling it to start implementing the agreed solutions. Regular meetings of the body can be planned subsequently to assess the progress of the measures.

NODES strategic objectiveContribution
Enhance accessibility and integration ++
Enhance intermodality +
Enhance liveability +
Increase safety and security conditions +
Increase economic viability and costs efficiency +
Stimulate local economy 0
Increase environmental efficiency 0
Increase energy efficiency 0

Good practice

Tisséo-SMTC – Public Transport Authority of the Toulouse urban area (France)

In Toulouse, the Tisséo Urban Network Accessibility Commission (CARUT) meets as often as required to examine the issues raised regarding the accessibility of disabled passengers. The Consultation Commission is chaired by an elected member of the transport governing body (Conseil syndical) and theme-based workshops are organised.

Demonstration results in Thessaloniki: A useful tool. A successful consultation can have a disproportionally beneficial outcome compared with the resources spent on preparing and carrying it out.

Potential interchange performance improvement

Consulting associations of people with reduced mobility will contribute to making the interchange more efficient, improving intermodality, accessibility and liveability of the interchange.

Services and facilities adapted to persons with reduced mobility will allow better orientation of travellers at the interchange, a reduction in the anxiety felt when moving around its precincts and will help them to reach their destination reliably, comfortably and safely.

In addition, this will lead to a better quality of service, more traveller satisfaction and thus a more efficient interchange.

Also, by anticipating and foreseeing the needs of interchange users (especially the specific needs of PRM), this consultation commission paves the way for savings, avoiding the time-consuming and costly correction of errors.


Having persons with reduced mobility assessing the accessibility of one interchange involves to take the following costs into account:

–      The booking of an accessible room and sound equipment, 500 to 700€ per session according to the conference room floor space;

–      The travels of persons with reduced mobility to the test sites;

–      A person in charge of running the body.

Also, the production of test sections to be scheduled for government contracts.

Finally, it is possible to cover the entire interchange together in the same way.


Tisséo-SMTC website page includes reports from the Tisséo Urban Network Accessibility Commission (CARUT):