Design and planning of pedestrian information and navigation

This tool provides references to information that will assist promoters and designers with knowledge to help support the delivery of improved pedestrian information and wayfinding. Arriving at an interchange and ensuring the next part of the journey is hassle-free can only be achieved if users are informed of their travel choices either to connect with other modes or to reach a final destination.

The focus of this tool is on two very innovative information and navigation systems, with both systems being based on the progressive disclosure of information:

Legible London is a pedestrian way finding system developed for Transport for London (TFL) that is helping people walk around the UK’s capital;

Interconnect delivers a visionary blueprint for connecting the journey experience. An innovative design approach focused on improving the interface between people, places and transport systems and was established in Birmingham, UK. The project promotes a vision of a world-class movement network with infrastructure and passenger facilities designed to create welcoming places supported by legible and intuitive information systems.


NODES strategic objectiveContribution
Enhance accessibility and integration +
Enhance intermodality +
Enhance liveability ++
Increase safety and security conditions 0
Increase economic viability and costs efficiency 0
Stimulate local economy +
Increase environmental efficiency 0
Increase energy efficiency 0

Good practice

Legible London is an established wayfinding concept that has built on examples of progressive disclosure of navigation information from places such as Bristol and is now being replicated in other cities within the United Kingdom (UK) and beyond.

The ‘Interconnect’ concept established in Birmingham City Centre builds on other UK navigation systems based on the principle of progressive disclosure but goes a step further linking the public transport network to it. This guidance has been used by Centro to review Snow Hill Station Interchange (NODES demonstration site) wayfinding and information requirements. This has enabled Centro to prepare an evidence base along with a delivery plan for interventions for changes in wayfinding and information provision at the station. It is intended that these changes will provide a more complete journey experience for users changing between modes, as well as for those moving across the city to Snow Hill Interchange.


Potential interchange performance improvement

Improvements in the design and planning of information and navigation products can in part help to improve the users experience through improved legibility.

Using the guidance referenced in this tool will enable designers to plan appropriate interventions for information and wayfinding at interchanges that will provide customers with much greater spatial awareness of the interchange and how to connect between modes and to destinations in the surrounding environment.


Resources

The use of the guidance is to assist design teams with how to approach pedestrian information and wayfinding. It may require the appropriate experts / professionals within a design team to interpret how they can influence their own schemes.

References

TFL website containing research and further references to Legible London Link

TFL Yellow Book A Prototype Wayfinding System for London Link

Interconnect Book Link