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Security and safety management at interchanges though users’ feedback
Security and safety management at interchanges though user feedback consists of collecting information in terms of the quality and safety/security perceived at interchanges directly from interchange users as a tool for supporting decisions for interchange managers. This methodological tool makes it possible to collect feedback directly from users crossing an interchange location, by a regular […]
View toolOperation Control Centre (OCC)
An Operation Control Centre is usually a single central space from where (part of) the (public) transport network operations and services are monitored, evaluated, recorded, analysed and influenced. A customer wishing to change modes can only be provided with good (real-time multimodal) services if there is a strong integration of processes during operations. In addition […]
View toolMultimodal journey planner
A trip with multiple transport modes requires them to be coordinated. The interchanges are just the physical places where the change between modes takes place. But trips have to be planned in advance. This means that a multimodal journey planner, which can provide timetables, routing, ticketing, reservation systems and other travel information, is a great addition. […]
View toolVisio-interpretation in sign language for PRM information at interchanges
Development of a sign language reception service intended for hearing-impaired PRM customers, using sign language, for a multimodal interchange through a video-interpretation system, working through a call centre employing qualified sign language interpreters and qualified/trained reception staff. This is a service for organisations that receive deaf members of the public who express themselves in sign […]
View toolAudio-description of the intermodal node for PRM guidance
In Europe, legislation relating to equality of rights and opportunities, participation and citizenship of disabled people stresses an approach that gives consideration to different disabilities in order to respond to the main social issues of fighting back against exclusion and all forms of discrimination. Given that new Information and communication technologies are being used increasingly […]
View toolPassenger information service to interchange users
The development of transport networks and multimodal interchanges, together with the evolution of customer expectations, make interchange managers adapt the way they support passengers. Providing an information and guidance service to travellers requires a team of people to be coordinated across the multimodal interchange area to ensure that the information given is properly understood and users are given […]
View toolSmart Ticketing System
Smart Ticketing Systems allow for the improved, more efficient and integrated use of public transport by travellers. They also enable transport operators to better collect a large amount of data (big data) which may play an important role in developing and innovating new ways of management and operation. Contactless cards allow: – Faster, more comfortable […]
View toolTransport integrated fares
This is the integration of all transport services into a single ticket that is valid for any transport mode. This is crucial in order to promote an easy-to-understand, attractive public transport system. Integrated fares make the whole travelling experience simpler and easier – and thus more attractive. They make easy transfers possible, which is crucial […]
View toolStatic/dynamic multimodal map of an interchange
The goal of this tool is to develop a static/dynamic interchange multimodal interactive map (2D/3D), enabling users to obtain transport network information (stop points, routes, next departures, disruptions, etc.) and to visualise the outdoor environment of the interchange. A public transport map is a map used to illustrate the lines and stations within a public […]
View toolIntegrated ticket assessment form for interchange stakeholders
This tool is an assessment form based on the interchange, showing the degree to which integrated tickets are available and for what categories of journey / passengers. A fully flexible spreadsheet tool that can be adapted to any interchange and any number of transport operators. It can be used to assess current availability of integrated […]
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